Where the work gets stuck
Adding a chatbot to a website involves both website publishing and chatbot setup. The person connecting Heyy needs access to the site. The person responsible for enquiries needs to approve the information it uses and the way requests reach staff. A quick installation alone does not show that the process is ready.
What to prepare
- Permission to change the website
- A small set of approved answers and instructions for replies
- A test page, staff owner, and fallback contact process
Follow these steps
- Create the account and check the current plan and channel allowance.
- Configure the AI employee for one defined enquiry type.
- Use the provider’s current website integration instructions to place the widget on a test page.
- Before publishing on the intended page, test the widget on desktop and mobile, ask questions it cannot answer, and check that staff can take over.
An example from everyday work
For a college course page, check the start dates, fees, and transfer to staff during office hours before publishing the widget for prospective students. For a service page, test a question about a location you do not serve and a request for a custom quote.
When your team should take over
Do not promise a fixed setup time. Site permissions, scripts, channel approval, knowledge preparation, and staff testing can affect the launch.
How to check the results
- Widget usability on small screens
- Correct answers to the questions you have approved
- A working contact option when the assistant cannot answer
Your next step
Publish on one relevant page first. A small launch that you can undo makes problems easier to find and fix.