The problem: a great bot nobody can reach
You trained a smart Chatbase bot, but if it is not on your website, customers never meet it. The answers stay locked away.
Connecting it puts the bot on every page, so visitors get help right where they are.
What connecting involves
Connecting Chatbase means adding a small chat widget to your site. It works with most platforms.
- A snippet that loads the chat bubble.
- Compatibility with WordPress, Shopify, Webflow, and more.
- No need to touch your bot's training again.
How to connect it
The widget goes on with a quick copy and paste.
- Step 1: In Chatbase, open the embed or connect option for your bot.
- Step 2: Copy the chat widget snippet.
- Step 3: Paste it into your website's custom code or script area.
- Step 4: Save, publish, and open your site to see the chat bubble live.
Why the widget is the easy part
All the smarts live inside Chatbase. The widget is just a doorway, so you connect once and the bot keeps improving behind it without more code changes.
A simple example to picture
Imagine you trained a brilliant receptionist, but you left them sitting in a locked back room. No matter how good they are, no customer ever meets them.
An unconnected bot is that locked away receptionist. Pasting the snippet onto your site is opening the door and seating them at the front desk where everyone can see them.
Where to confirm it works
Check your site on desktop and mobile. Ask the bot a real question to make sure it answers from your trained content.
Watch out for these common mistakes
Connecting the widget is simple, but these trip people up.
- Pasting the snippet in the wrong place, so it loads on only one page.
- Forgetting to publish or save, so the change never goes live.
- Never checking it on a phone, where most visitors actually are.
- Assuming it works without asking it a single test question.
Quick recap
What to remember, and what to expect.
- A trained bot is useless until it is on your site.
- One snippet loads the chat on every page.
- Expect the chat bubble to appear within minutes of publishing.
- Confirm on both desktop and mobile with a real question.
The solution in one line
Copy the Chatbase widget snippet into your site's code, and your trained bot goes live for every visitor.