Where the work gets stuck
Watermelon lists WhatsApp integration from Starter on its current pricing page. The channel setup depends on the provider’s current process and the organisation’s account permissions. Plan the information to provide, how requests will reach staff, and any extra channel charges as part of the setup.
What to prepare
- Permission to access the WhatsApp and business accounts
- The provider’s current requirements for the channel
- Approved answers, messaging rules, and responsible staff members
Follow these steps
- Confirm the plan and channel requirements with the current provider documentation.
- Have the authorised account owner complete the connection and permissions.
- Test a routine question, an unknown request, and human takeover from a real test device.
- Review message delivery, clear responsibility for open requests, and charges before making the channel widely available.
An example from everyday work
A training provider can begin with course and open-day questions on WhatsApp. A retailer can begin with public policy questions. Live order information or booking confirmation requires the relevant approved integration in addition to the channel connection.
When your team should take over
Do not assume that an existing number, consumer app, or outbound campaign is supported without checking the current requirements. Follow the organisation’s approved consent and messaging process.
How to check the results
- Messages received and answered as intended
- Requests passed to staff with the details they need
- Channel costs and unresolved requests
Your next step
Test outside normal support hours. People should still know how to request staff help when the team is offline.