The problem: too few hands, too many messages
In a small business, the same people handle sales, service, and everything else. Replying to every website question instantly is just not possible.
Heyy fills that gap. It answers the easy questions on its own and saves the rest for you, so nobody is left waiting.
What you need to begin
This guide assumes no tech team and no big budget.
- A free Heyy account.
- Your top five customer questions, written down.
- Access to your website settings.
How to set it up
Work through these steps once and your chat will run itself for the most common questions.
- Step 1: Create your Heyy account and a new assistant.
- Step 2: Add a warm welcome message in your own words.
- Step 3: Enter your top five questions and the answers customers usually need.
- Step 4: Paste the install snippet into your website.
- Step 5: Set up a way to collect contact details for questions the bot cannot answer.
Why this fits small teams
You set it up once and it works every day without extra effort. The bot handles the repeats, so your small team only steps in when it really matters.
A simple example to picture
Think of a slow cooker. In the morning you spend a few minutes adding the ingredients, then you walk away. All day it cooks dinner without you standing over it.
Setting up Heyy is filling the slow cooker. You spend a little time once adding your top questions and answers, then it serves customers all day while you get on with everything else.
Where to keep improving
Each week, read the chats. Any question the bot missed becomes your next answer to add. Over time it gets smarter and you do less.
Watch out for these common mistakes
Small teams often slip up in these ways.
- Trying to load fifty answers at once instead of the top five.
- Writing answers in stiff language customers would not use.
- Forgetting to collect contact details for questions the bot cannot answer.
- Setting it up once and never reading the chats again.
Quick recap
What to remember, and what to expect.
- You only need a free account, your top five questions, and site access.
- Add a warm welcome and your common answers.
- Expect the bot to handle the repeats so your team handles the rest.
- Add new answers weekly and it keeps getting better.
The solution in one line
Set up Heyy with your top questions once, and your small business can reply instantly without hiring anyone.