Where the work gets stuck
A small business does not need to connect every channel at once. Start with one common type of enquiry that already has approved answers. Heyy’s plans differ in users, credits, information capacity, actions, and channels. Decide what your trial needs before choosing a plan.
What to prepare
- Examples of the chosen enquiry with private details removed
- Approved answers and a short style reference
- The person who will receive requests, the details needed for follow-up, and the expected number of enquiries each month
Follow these steps
- Check the current pricing and trial details, then choose a plan that covers the pilot.
- Set up one AI employee to handle the agreed type of enquiry.
- Connect one channel and test the answers, collection of details, and transfer to staff.
- Review the trial each day. Record credit use, requests needing staff help, and the quality of follow-up requests.
An example from everyday work
A local business might begin with service-area and callback enquiries. A training centre might begin with programme schedules and intake questions. Both can learn whether the process helps before adding campaigns or transactional actions.
When your team should take over
Include additional credit and WhatsApp charges in the budget. Do not assume the headline price covers every channel cost or that a credit equals a whole conversation.
How to check the results
- Correct answers on the pilot sample
- Complete follow-up requests assigned to a staff member
- Usage and staff review time for the number of enquiries received during the trial
Your next step
At the end of the trial, decide what to keep, change, or stop. Expand only the parts the responsible staff member can maintain.