The problem: leads arrive when you are off
Plenty of people browse at night, on weekends, or during your lunch break. If nobody can respond, those interested visitors slip away.
Heyy can stay awake when you cannot, greeting visitors and collecting their details so the lead is saved for the morning.
What an after hours setup needs
The goal is simple: keep the conversation going and grab contact details, even with no human around.
- A friendly after hours greeting that sets expectations.
- Instant answers to common questions.
- A step that collects name and contact for follow up.
How to set it up
A few settings turn Heyy into a night shift that never sleeps.
- Step 1: Add an after hours message like 'We are away right now, but I can help and pass your details to the team.'
- Step 2: Make sure your top questions have instant answers set.
- Step 3: Add a lead capture step that asks for name and best contact.
- Step 4: Send those captured leads to your email so you see them first thing.
Why this beats a closed sign
A closed business online just sends people to a competitor. An after hours chat keeps them engaged and turns idle night traffic into real leads.
A simple example to picture
Imagine a hotel front desk. Even at 2am, someone is there to greet a tired traveler, hand them a key, and take a message for the morning team. The hotel never feels closed.
Heyy is your night desk clerk. While your team sleeps, it greets late visitors, answers what it can, and takes their details, so you wake up to messages instead of missed chances.
Where it helps most
It helps most if you have evening or weekend traffic, or customers in other time zones who browse while your team is offline.
Watch out for these common mistakes
After hours setups fall flat in a few ways.
- A cold message that says you are closed and nothing more.
- No lead capture step, so a good night chat leads nowhere.
- Not sending captured leads to your email, so they sit unseen.
- Promising a follow up time you cannot keep in the morning.
Quick recap
What to remember, and what to expect.
- Many leads arrive at night and on weekends.
- A warm after hours greeting keeps them engaged.
- Collect name and contact for follow up.
- Expect to wake up to warm leads, not silence.
The solution in one line
Give Heyy an after hours greeting and a lead capture step, and you will wake up to leads you would have lost.