Where the work gets stuck
A shared inbox can be useful for a small team, but the headline price is not necessarily the whole team cost. Watermelon’s current comparison lists one user in each standard plan, with paid add-ons for more users, agents, and conversations. Budget around the actual process.
What to prepare
- The staff accounts you need and the expected number of conversations each month
- One channel and a small set of approved information
- A person responsible for waiting requests and a regular review schedule
Follow these steps
- Check the plan features against the chosen channel and required actions.
- Check how many users and conversations the plan includes, and estimate any extras you will need.
- Set up and test answers for one routine topic and a way to pass other requests to staff.
- At the end of the trial, review the actual bill, staff time, and how well requests were resolved.
An example from everyday work
A two-person team choosing Starter should budget for the second user, any extra conversations, and channel costs. Start with a small test to check the answers before paying to connect the full support process.
When your team should take over
Do not convert currencies or assume taxes and channel charges are included without checking the provider’s current terms.
How to check the results
- Monthly cost for the whole team
- Waiting time for unresolved requests and repeated contacts about the same issue
- Staff time spent reviewing and completing requests passed to them
Your next step
Choose your next plan based on the trial’s conversation volume and the controls your team needs.