Where the work gets stuck
Small businesses and institutes collect answers across web pages, brochures, and email replies. A Chatbase assistant can help people find that information, but it can also quickly reveal conflicting answers. Prepare a set of approved answers and keep it up to date before changing how people find them.
What to prepare
- The recurring questions and current approved answers
- Duplicate or superseded documents
- A named owner for each policy area
Follow these steps
- Group repeat questions by topic and identify the approved answer.
- Remove or clearly retire conflicting material.
- Add current sources to Chatbase and test realistic questions.
- Review unanswered questions with the content owners and update the public FAQ where useful.
An example from everyday work
If a course brochure and a fee page show different amounts, the programme owner must settle the conflict. Once corrected, the assistant can explain the fee conditions consistently across related questions.
When your team should take over
Keep individual exceptions out of general FAQ answers. A one-off discount or refund approval should not become a rule for every visitor.
How to check the results
- Conflicting answers found and corrected
- Questions answered from a current source
- Maintenance time per policy update
Your next step
Schedule a short review around the actual change cycle: new intake, fee update, policy revision, or product launch.