Where the work gets stuck
A visitor may be interested but unsure whether your service covers their location or whether a course fits their schedule. Heyy can support an enquiry conversation, but it needs approved answers and a clear follow-up process. Begin with the visitor’s decision, not the contact form.
What to prepare
- Service or course information approved for public replies
- Coverage, schedule, and price conditions
- A short enquiry record and a named person responsible for it
Follow these steps
- Choose one page and the questions that block the next decision.
- Configure the AI employee with the relevant answers and limits.
- Ask for contact details only when a callback or next step needs them.
- Send the enquiry to its owner with the question and useful context.
An example from everyday work
For a training provider, “Do you offer evening sessions?” can be answered from the current timetable. If the visitor wants advice on choosing a programme, collect the programme of interest and preferred contact method for an adviser.
When your team should take over
Keep custom eligibility, unpublished prices, and special commitments with staff. If the approved information does not answer the question, make that gap visible rather than guessing.
How to check the results
- Useful answers before contact collection
- Enquiries complete enough for a callback
- Follow-ups completed by the assigned owner
Your next step
Test the conversation with somebody unfamiliar with the business. They should understand the answer and the next step without knowing your internal terms.